Account Coordinator (Mexico)

Mexico City, Mexico

Description

We are looking for a solution driven individual with experience with sales, marketing and social media to act as an Account Coordinator for our existing clients (some of the greatest brands out there!) and to help with the on-boarding of new clients. In this role you will not only take excellent care of our clients, but also help in building our processes, improving our service offering and helping us scale things up in a rapid fashion.

Your responsibilities:

- Quickly help clients in resolving cases of social media crisis or resolving other types of escalations or issues they experience on social media

- Answer client questions and take care of client requests in an efficient manner

- Work proactively with sales; cold calling, upselling and other sales related tasks.

- Provide dedicated support, data insights and customized moderation reports to clients

- Engage in business development by collecting ongoing feedback from clients and collaborate with our development team to develop new features for our moderation solution based on client needs

Requirements

- Excellent communication skills (both verbal and written) in Spanish and English

- 2+ years of experience in Sales, Marketing or Communications

- Bachelor's degree in marketing, communications, advertising, business, or a related field

- Genuine interest and passion for social media

- Sales-oriented, great attention to detail and high work moral

- Up to date with the latest trends on social media and experience with running Facebook ads

- Solution driven fast thinker with an eye for detail

Benefits

- Competitive compensation

- Great opportunities to learn and build your career

- Work with some of the world’s greatest and most innovative brands
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